The following tip was given by one of the SU Demonstrator Support folks, and I read about it in an email from Selene, on a Yahoo group.
"I pulled out my craft vanilla pad, and it wasn't working too well for me. I had a problem with this last week. I called Stampin' Up! to see if they had any idea on what I can do, and they suggested "priming" my craft pad. Apparently over time, the craft pad settles and separates if you don't use it all the time.
You can "prime" your pad, by taking a blunt object, I used the back of a Tombo adhesive pen.
Just apply firm pressure and swirl your pad around to get the elements in the pad to mix again. My pad worked great after that for my background, which I used Clear embossing powder on for a more subdued look.
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